Overview
Domestic & International Orders :
We cannot cancel an order once placed. If at all cancellation is required in special circumstances a minimal charge of 2% of the
full amount will be levied.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Exchange Policy:
We accept replacement if you’ve received them in a condition that is physically damaged or different from their description on the product detail. Return or replacement will be processed if you write to us within 48 business hours of receiving the product and only if the following conditions are met:
1.1 It is agreed that the product is damaged while in transit or during the delivery process.
1.2 The product received by you is evidentially different from what had been confirmed by you while placing the order;
1.3 The product is returned in its original condition (with brand’s/manufacturer’s box, original sales receipt, and all the accessories therein).
In the event that any of the above conditions are fulfilled, we will replace your ordered products or initiate a refund, provided that you agree to the following:
1.4 You agree to raise your request at vishishtaveda@gmail.com and enter your Order Number & Email ID/ Mobile Number highlighting the following:
1.4.1 Clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage.
1.4.2 In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.
1.4.3 Once, the aforementioned details are received, you agree to provide us at least 5 business days time to look into your complaint and revert back to you with a resolution. If on the basis of the evidence shared by you, we determine to approve your order return/exchange request, you will be duly informed of the same in writing and a
1.4.4 All ordered products which have been approved to be exchanged from our end will need to be returned in the same condition and packaging as it was received and courier to our address.
Note:
Any refund request with respect to our Gifting collection will not be applicable unless the said Gift Boxes have been physically damaged at the time of delivery and necessary evidence in terms of images and videos have been furnished within 24 business hours of receipt of such damaged Gift Boxes.
Please note that any request for replacement, exchange or refund the above shall not apply under the following conditions:
4.1 Any request for replacement, exchange, return or refund of order due to any individual allergy or skin reactions is not applicable as the products are lab tested and certified Ayurvedic products.
4.2 Replacement or Exchange of product due to reasons including personal dislike for the product; dislike of the fragrance; dislike of color, consistency or texture, or any personalized opinion about the product cannot be approved for return or exchange or refund.
For International orders, please mail us at vishishtaveda@gmail.com or whatsapp us on 9121313749 for assistance on return or exchange.
Need help?
Contact us at vishishtaveda@gmail.com for questions related to refunds and returns.